Copyright 2002 Datrox Computer Technologies - All rights reserved
Datrox's pre and post-sales service and support has likely been it's most important value proposition. In spite of technology advancements, it remains imperfect. Since it's beginning, Datrox has supported it's clients in a pro-active philosophy to assure continuity in their operations, and evolution/migration in their technological choices.
Total Solutions Support for Mission-Critical Systems
Mission-critical system and storage solutions from Datrox are far more than mere collections of connected technologies from different vendors. They are precision-engineered solutions that integrate best-of-breed hardware and software to deliver strategic business advantages and bottom line results. That's why Datrox customers take comfort in the fact that when it comes to supporting the total solution, they can rely on the same people who architected and deployed it for them in the first place.
A Single Point of Contact
Datrox Client Support take the hassle out of support, providing a single point of contact for any problem related to any aspect - hardware, software and configuration of the solutions we deliver. For customers, that means no time wasted trying to identify the source of a problem or contacting multiple vendors in the process. Just one call to our centralized support and service center and our expert and experienced Client Support team takes ownership of the problem until it is resolved.
Forms of Support & Service:
Telephone / Remote Support
Preventative Maintenance
On-Site Installation & Integration
Return to Depot Repair / warranty service
On-Site Maintenance and Repair
DATROX supplies different levels of on-site or on-call maintenance support services. Our concern focuses in rapid problem resolution to offer you the greatest amount of system availability.
Maintenance coverage ranges from 2-days, Next-Business-Day, to same day service, 9 hours per day, Monday through Friday, to 24 hours per day, seven days a week. We can arrange coverage times to suit your specific needs and requirements. The typical committed response for on-site support is within four hours with an average repair time of less than two hours.
3-Ways to Reach Technical Services:
Phone: (514) 335-3050
Email: support@datrox.com
Log Support Call / RMA Request
